Enhancing and unifying design, improving UX and efficiency.

Avail

Avail car sharing is a company that allows individuals to borrow a car from an individual just like airbnb and allows users to rent out their cars as well.

+40%

Reduction in the number of steps to complete a task.

+112%

Increase in user understanding of Avail Plus Program benefits.

+25%

User Engagement Increase

Services Provided

Design systems

Visual redesign

Brand Identity

UX Audit

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Roles

Project Manager

UX Researcher

Visual designer

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Vertical

Mobile Platforms

Industry

Car rental

About the project

Task

-Clear expectations for lenders on earnings and car status -Increase the engagement of long term users (Upselling Avail Plus) by providing clear requirements and expectations -Drive user's navigation into one consolidated design

Problem

Avail's website featured inconsistent user flows that appeared disjointed, resembling separate apps. Our goal was to create a cohesive experience from the user perspective.

Solution

Our solution involves revamping the search functionality to ensure uniformity across all user personas. We will design a standardized search results page applicable to all use cases and prominently feature the Avail Plus program with full transparency.

Timeline

Project Results

Increase in user understanding of Avail Plus Program benefits.

We consolidated the Information Architecture to provide a seamless experience for all user personas, and we introduced design thinking and human-centric design principles, positively influencing the client's approach to project structuring and documentation.

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